At OnlyLatest, we have established a clear process for handling disputes between buyers and sellers to ensure fairness and transparency. Here’s how we manage disputes:
Initial Communication:
- Buyers and sellers are encouraged to communicate directly to resolve issues amicably. This includes discussing concerns about product quality, shipping delays, or misunderstandings.
Filing a Dispute:
- If direct communication does not resolve the issue, either party can file a dispute through the OnlyLatest platform. This can be done by accessing the "Orders" section in your account and selecting the relevant transaction.
Documentation Submission:
- Both parties may be required to submit documentation related to the dispute, such as order confirmations, shipping receipts, and any relevant correspondence.
Investigation:
- Once a dispute is filed, OnlyLatest’s support team will review the submitted information. We aim to gather all necessary facts to make an informed decision.
Resolution Options:
- Depending on the nature of the dispute, potential resolutions may include:
- Issuing a refund to the buyer.
- Providing a replacement product.
- Resolving shipping issues.
- The resolution will be based on our policies, the evidence provided, and the specifics of the case.
Final Decision:
- After reviewing all information, OnlyLatest will communicate the final decision to both parties. We strive to resolve disputes within a reasonable timeframe, typically within 5-10 business days.
Appeals Process
- If either party is dissatisfied with the resolution, they may appeal the decision by contacting OnlyLatest support with additional information. We will review the appeal and respond accordingly.
Commitment to Fairness
- OnlyLatest is committed to ensuring a fair marketplace for both buyers and sellers. Our dispute resolution process is designed to be transparent and impartial, helping to maintain trust within our community.
If you have any questions or need assistance with a dispute, please don’t hesitate to reach out to our support team at support@onlylatest.com